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About Francis

Reliable Heating, Cooling & Plumbing Services Since 1933

At Francis Home Environment Heating and Air Conditioning, we’ve proudly served Ottawa homeowners with dependable HVAC and plumbing solutions for more than 90 years. Since the beginning, we’ve focused on delivering fast response, expert repair, and top-tier service that keeps your home comfortable and running efficiently.

Whether it’s a heating issue, AC malfunction, or plumbing emergency, our team is ready to help, any time, day or night. We offer same-day service, work with all major brands, and provide efficient, no-hassle solutions tailored to your home’s needs.

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Francis service van parked by a brick home highlighting trusted plumbing, heating & electrical expertise since 1933.

Modern Solutions Backed by Decades of Experience

Francis has grown alongside the evolution of home comfort, from early heating systems to today’s smart, energy-efficient HVAC technologies. Our licensed technicians and plumbers stay trained on the latest advancements to deliver innovative, practical recommendations that fit your home and your budget.

Whether you need a new air conditioner, a furnace tune-up, or help with drain issues, you’ll get experienced professionals who show up ready to solve the problem the right way.

Smiling Francis technician standing confidently in front of their green service van, wearing their white issued uniform.

Locally Based. Professionally Driven.

We’re proud to be part of the Ottawa community. Based right here in the city and serving neighbourhoods across the region, our team of HVAC and plumbing specialists is committed to delivering exceptional service from beginning to end.

With Francis, you’ll work with qualified, respectful experts who value your time and your space.

What Sets Francis Apart

Same-day repairs and next-day installations

24/7 emergency service available

Licensed, experienced technicians and plumbers

Clear communication and fair, upfront pricing

Solutions tailored to your home and comfort needs

All-in-one expertise: heating, cooling, plumbing & more

Serving Ottawa-area homeowners proudly since 1933

What Homeowners Are Saying

Homeowners across Ottawa count on Francis for fast, knowledgeable, and professional service. Whether it’s heating, cooling, or plumbing, we’re proud to deliver results that restore comfort and peace of mind, quickly and effectively.

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Greg Jarvis
19:32 22 Apr 25
Patrick was knowledgeable, courteous and efficient. He offered some good suggestions to ensure our equipment remains in good condition. Thx.
Heather Smith Fowler
18:54 22 Apr 25
Just had a great service call from Phuong Chen at Francis Home Environment. He was terrific! Very knowledgeable and professional, and took the time to ensure I understood what was happening with the maintenance for the three appliances. I highly recommend this company!
Tim B
18:26 22 Apr 25
Our gas furnace and central AC were still working fine however being 22+ years old, it was time to change them. I contacted Francis and was promptly called back and scheduled a in home consult. Our sales person Zach was a pleasure to deal with and provided us with the package that suited our needs. The price point was good and we had our install done the following week. Imad and his install team were fantastic. Good team, great attitudes, and most importantly, a quality install.
I would not hesitate to recommend Francis Home Environment for your next HVAC job.
Steve Silcox
16:49 22 Apr 25
Nicole was a knowledgeable and through technician when she looked after both my furnace and my air conditioning. She is a credit to Francis Home Environment.
Gary Shelley Parnell
22:57 21 Apr 25
2025/04/21 Again very happy with your service. The technician, Jerry C. was excellent. He made sure to address any questions we had and provided a great summary of the maintenance work.

2024/11/14 The technician, Bradley Boudreau, was thorough and meticulous. Another excellent maintenance visit. Thank you.

2024/07/29 Very happy with todays installation of our new tank water heater by Dylan, Dan and a third gentleman (did not get his name). They were able to, despite the very narrow access, get the new tank in place and installed.

2024/07/11 Another excellent maintenance visit by Francis for our AC unit. The technician, Phuong Lu (Chan), was personable and very informative. He showed me all the diagnostic information after his work and provided a copy, via e-mail, afterwards. Overall, we are very happy with Chan and the Francis team.

2023/11/30 The tech, Duy (see photo), recalled when he was last at our house to do the furnace and AC installation back 2018. He addressed all our questions and made sure we were completely happy prior to his departure.
Cecilia Nicol
00:09 11 Apr 25
Andrew and his crew from Francis Home did a great job of installing my furnace during one of the craziest weather weekends this winter. It was installed as an emergency and I was very pleased that they completed the work over the weekend and that they were very courteous about it as well! They also did a great job with the a/c instal. Happy to be back with Francis!
Aerie Han
22:05 07 Apr 25
Our furnace has decided to stop working completely and we lived without heat for about five days. We’ve talked to number of companies and contractors as we were told we had to replace both furnace and the A/C. From the time I called the Francis Home Environment, everyone who we encountered were all very professional and genuinely kind. Zach, the advisor was very insightful and was able to get the best price for us, and the technician Dylan B. and his team were so great. After they had completed the job, when we went downstairs to check our furnace, we were amazed as the furnace and the surrounding area were so neatly cleaned and tidied-up. In addition, Dylan answered my questions sincerely and explained everything very clearly and professionally as well.
We were devastated when we found out we had to replace our furnace and A/C but Francis Home made every steps and decisions so seamless and easy for us, and we are very happy with the decisions we made.
Barry MacLeod
20:41 07 Feb 25
Fall 2024 We found out the 14 year old furnace in the house we had just purchased needed a new motor plus as it was the original furnace put in by the builder when the house was built, and wasn’t of great quality, we made the decision to buy a new furnace and to buy it from Francis Home Heating. In less then 24 hours, installation was complete, the old furnace was removed, the excellent cleanup done and our house was warm again. The two technicians, Ahmad and John were excellent- worked well together, quickly and thoroughly. Very knowledgeable as well. Overall, one of the best repair experiences we had ever had. Highly recommend this company.

Feb 2025
Reno’s had just been finished in our house so we booked Duct Cleaning with Francis Home Environment. Another great job from this company and both Scott and Abdul were excellent - very professional, polite and pleasant. They got to work and had it done quite quickly. We expect the air quality in our home to be much improved and again, highly recommend Francis Home Environment!
Heather Stainton
17:49 09 Jan 25
We needed a replacement for our over 30 year old furnace and AC. Our salesman Patrick was excellent, informative and understanding of our budget. He was able to get us a fantastic deal on furnace/AC BOGO.

Our technicians, Dylan and his team did a fantastic job installing our furnace and AC. Very professional, careful, timely and clean work. We are so happy with our new furnace, no more cold spots in the house, and it gives great comfort to an old house.

We would recommend the team at Francis to anyone, and already have!
Barry MacLeod
18:12 19 Dec 24
Andrew and Josh did a great job on our HVAC install. They got to work immediately upon arriving, protecting our floors and stairs with fabric, and cleaning up really well after they had finished. We asked that the HVAC be relocated from the original position to a better spot in our storage/furnace room and they did a beautiful job tucking it away and back closer to the wall. Highly recommend Francis Home Environment.
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Francis technician standing by our famous green trucks in a residential neighbourhood.

Areas We Serve

Francis proudly delivers heating, cooling, plumbing, and air quality services in:

  • Ottawa
  • Nepean
  • Gloucester
  • Vanier
  • Kanata
  • Orleans
  • Cumberland
  • Stittsville
  • Barrhaven
  • Rockcliffe Park
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Let’s Get Your Home Back on Track

When your home’s comfort systems need attention, Francis is here to help. With 24/7 availability, same-day service, and flexible scheduling, we’re ready when you are, because your comfort shouldn’t be delayed.

Call us at (613) 317-2303 or book your service online today.

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Two Francis technicians smiling in front of their green service van, wearing issued jackets during an on-site consultation.